STATE OF THE INDUSTRY a disaster...

THE CARRIER STALL TECHNIQUE

Knock knock...there just doesn’t seem to be anyone at home. When we find billing errors nobody at MCI/WorldCom and other carriers are available and/or are able to address outrageous billing issues. Clients just get a stall that the claim is being elevated to some place in outer space. Meetings either never take place or are stalled for such a long time that clients loose faith that the carrier is really viable. When carrier staff finally shows up they know nothing about the claim and are powerless to help. 

At MCI/WorldCom, if a lawsuit is filed it is likely that the company could be in bankruptcy and will never have to pay its claims. It is my opinion that the solution is to file lawsuits as fast as possible and hope that the courts will move before the end comes. What a terrible mess...

Next, service will continue to deteriorate. It is my opinion that MCI/WorldCom will not invest in its infrastructure. Also, laying off some of its most talented staff has yielded holes in its service. Another terrible mess...

SBC/AMERITECH

A funny thing happened today. I called Ameritech service department and guess what. I was disconnected three times. When I finally got through to someone after pressing 3 prompts I ending up talking to a Flower Shop. The service department at Ameritech cannot even service itself. What about it’s clients? 

Also, how can communication companies design phone systems whereby its clients cannot call back to the person that is handling their telecommunication problems. They need to install DID’s (direct inward dialing circuits) that it sells to its market for lots of dollars. Just add them and communication companies will now be able to communicate with it's clients. I guess this solution would be classified as magic.

DEREGULATION

Deregulating a regulated set of monopolies has caused chaos beyond the mortal mans patients. How can an industry that was so organized get so messed up in such a short period of time? From the Telecommunication act of 1934 until 1995 everything seemed to be working reasonably well. Since the Telecommunication Act of 1996 everything has fallen apart. Service is lousy, prices are rising, mis-billing is everywhere. Why? Competition with inappropriate legislation has caused disruptions that will be felt for many years to come. Bankruptcies, Layoffs, Poor Service, Fraud and Deteriorating Infrastructures will continue for the foreseeable future. The only chance you have is to hire the proper consultants who have vast experience with many different service providers. Their advice will save you from the jaws of disaster.

 

Call Alliance Telecommunications for more info. (248) 307-0052.

1. TELECOMMUNICATION HOROSCOPE     Taurus: You should be on special alert for telecommunication mis-deeds. Watch your bills for overcharges. You will need help from heaven and other divine intervention to deal directly with the phone daemons. Persistence and patients will always serve you well. You can solve your telecommunication problems. Just don’t let them win. 

2. SBC/AMERITECH: Ameritech offers a number of cost saving programs. Many existing programs have expired or are starting to expire. Do not switch carriers until you are aware of the penalties that you may incur from a switch or not meeting your SBC/Ameritech commitments. Choose your program(s) carefully - both volume and time commitments are critical for maximum benefits to be achieved. Short term programs are better than long term programs.

3. ORDERING NEW SERVICE AND/OR SERVICE CHANGES: I have told everyone who will listen: it is not ordered unless you get an order number and a due date. Do not rely on an operator’s promise that something is ordered. Demand that you get an order number and a due date while you wait. This is essential if you want to track an order or call in for more information.

4. CARRIER SERVICES CONTINUE TO DETERIORATE: I am asked by many clients who the best carrier is and who supplies the best service. My response is always the same, all carriers have major problems. The procedures you use determine whether service is completed timely. If you call, recall, and call again until everything is completed to your satisfaction, you can in most instances, achieve some degree of reasonable service. Never leave anything to chance. Never hope the carrier will get it right. Always be proactive.

OUR PROMISE TO YOU: "We will relieve you of telecommunication STRESS of trying to get something accomplished with results that may not be up to your expectations. We will audit your bills, save you money, efficiently and timely order service, design network improvements for voice and data upgrades, and just manage your telecommunication headaches." Just call (248) 307-0052...